Join Our U.S. Team
Zayail LLC is expanding its presence in the United States. We are looking for passionate, reliable team members to support our growing event ticketing and hospitality operations and help us deliver an exceptional experience to our customers.
Help us create exceptional live event experiences.
Customer Experience & Event Operations Associate
United States | Remote & On-Site | Part-Time / Seasonal
About Zayail LLC
Zayail LLC is a U.S.-registered company operating in the event ticketing and hospitality sector. We provide customers with access to live events and personalized event-related support in the United States and internationally.
As we continue to expand our presence in the U.S. market, we are building a locally based team to provide customers with reliable on-the-ground support and an exceptional overall event experience.
About the Role
We are seeking a Customer Experience & Event Operations Associate based in the United States to support our growing U.S. operations.
In this role, you will assist customers before and during selected live events, support event-related coordination, and work closely with the Zayail LLC team to help ensure a smooth and memorable customer experience.
The position combines remote customer support with occasional on-site responsibilities at selected events.
Responsibilities
Provide customer support before and during live events.
Assist customers with event-related questions and logistical information.
Support ticket delivery and customer coordination when required.
Provide on-site customer support at selected events.
Assist with hospitality and event-related arrangements.
Coordinate with customers and the Zayail LLC team to resolve time-sensitive issues.
Help ensure a seamless and professional customer experience.
Support the continued development of Zayail LLC's U.S. operations.
Qualifications
Must be legally authorized to work in the United States.
Strong communication and customer service skills.
Reliable, professional, and comfortable working independently.
Ability to handle time-sensitive situations calmly and professionally.
Interest in sports, concerts, entertainment, live events, or hospitality.
Flexibility to work evenings and weekends depending on event schedules.
Willingness to travel locally to selected events when required.
Previous experience in customer service, hospitality, ticketing, travel, or event operations is preferred but not required.
What We Offer
Opportunity to join a growing U.S.-registered event ticketing and hospitality company.
Flexible and event-based working opportunities.
Experience working with major live sporting and entertainment events.
Opportunity to contribute to the growth of our U.S. operations.
Potential for expanded responsibilities as our U.S. team grows.
Location
United States
This position is primarily remote, with occasional on-site work at selected events depending on business and customer requirements.
Employment Type
Part-Time / Seasonal
Potential for expanded opportunities based on business growth and performance.
Ready to Join Us?
We would love to hear from you. Please send us your resume and a brief introduction telling us about yourself and your interest in live events and customer experience.